This is the privacy statement of Le Blanc Mediation / MfN registered mediator Bert le Blanc, located at Dr. JP Thijsselaan 2, 3571 GP Utrecht (hereinafter: the "mediator" or "we"). This privacy statement applies to the processing of personal data of our clients, potential clients and other persons who visit our website or have contact with us.

In this privacy statement you can find information about how we handle personal data. If, after reading this privacy statement, you still have questions about the way in which we handle personal data, if you want to exercise your rights under the General Data Protection Regulation ("AVG"), or other laws and regulations about personal data, or if you want to submit a complaint about the use of your personal data, please contact us by telephone: 06-53626516 or e-mail: bert@leblancmediation.nl . If you are not satisfied with the handling of your complaint or if you prefer not to submit your complaint to us, you can also submit it to the Dutch Data Protection Authority, via the websiteoriteitpersoonsgegevens.nl.

The mediator is responsible for the processing of your personal data and will exercise the greatest possible care and, of course, comply with the rules arising from the GDPR.

Which personal data do we process?

Mediation file

If you give an assignment to the mediator, the mediator will process personal data that you and the other party (ies) in your case provide to the mediator. These are in any case your contact details such as your name, address, e-mail address and telephone number. It also concerns personal data that is relevant to the file. Depending on the subject of the mediation, this may also concern sensitive and / or special personal data.

Declaration

If you provide us with an assignment, we also process data that is necessary for sending invoices and processing payments for the services provided by the mediator. In addition to your contact details, this includes your bank account number and any other payment details.

Contact

If you contact us via the contact form on the website, by e-mail or by telephone, we will process the data you provide. This concerns the contact details that you provide to us (name, e-mail address, telephone number) and the reason why you are contacting us (for example because you have a question).

Analysis of website visitors

Finally, we only process analytical data about (the computer of) visitors to our website, via cookies that are placed when you visit the website. Through these cookies (part of) the visitor's IP address is stored. No personal information is used.

For what purposes and on what basis do we process personal data?

Mediation file

The mediator uses the personal data that you have provided in the context of a mediation assignment to handle the mediation file. Because it may be that sensitive and / or special personal data are processed during the mediation process (and this is not always clear in advance), we ask you for permission to process your personal data. You give this permission by signing the mediation agreement. If you do not give this permission, you will unfortunately not be able to use the services of the mediator, because the mediator cannot perform the services without processing personal data that are relevant to the file.

You have the right to withdraw your consent. The mediator is then no longer allowed to process your data. The mediator can no longer provide services for you from the moment of withdrawal of the consent and will then have to close the mediation file immediately.

Declaration

We use the payment details you have provided to declare work. This processing is necessary to perform the agreement you conclude with us.

Contact

We use the contact details you provide to us to contact you if necessary, for example to answer a question. We process this personal data because this is necessary for the promotion of our legitimate interest, namely the interest of being able to perform our work and obtaining new assignments.

Analysis of website visitors

The information that we collect about the visitors to the website is only used to keep statistics about the visit to the website (for example, to see which pages are viewed the most). The data is kept anonymous.

How long do we keep your personal data?

Mediation file

In principle, we keep the mediation file, and the personal data contained therein, for twenty years after the file has been closed, in connection with the maximum limitation period. In exceptional cases, we keep a file for longer than twenty years, for example if the limitation period is interrupted or if the mediator is of the opinion that there is another legitimate interest in keeping the file longer.

Administration

We keep our records, including the invoices and other documents on which the personal data of the parties are stated, for a period of seven years after the end of the financial year in order to comply with the fiscal retention obligation.

Other contact details

We keep other contact details for one year after the last contact, unless you previously submit a request to us to delete it.

Analysis of website visitors

The data about website visitors is stored for two years after the visit to the website, these are the standard settings of Google Analytics.

Who do we share your data with?

Your data is stored in a digital file and can appear in e-mails that the mediator sends or receives, and are thus stored (and therefore processed) by our ICT provider. Furthermore, the payment details that you have provided to the Mediator for the purpose of invoicing will be passed on to the party that carries out the financial administration on behalf of the mediator. The mediator has entered into a processing agreement with these parties in which at least the same level of security and confidentiality is regulated as you may expect from us.

If you, or another party involved in a mediation, files a complaint against the mediator that relates to the handling of a mediation file containing your personal data, your personal data may be provided to the Stichting Kwaliteit Mediators (SKM) and / or to the Disciplinary Court Mediation Foundation (STM). Your data will be treated confidentially by both authorities.

We do not provide your data to third parties, unless we are obliged by applicable laws and regulations to provide certain data, for example to the police in the context of a criminal investigation.

How are your data secured?

We have taken appropriate technical and organizational security measures to protect your personal data against loss, misuse and unauthorized access by third parties. In addition, we also oblige our ICT provider to take such appropriate technical and organizational security measures.

What are your rights?

You have the following rights:

a. The right to inspect your personal data and receive a copy thereof.
b. The right to rectification of your personal data if it is incorrect or incomplete.
c. The right to object to the processing and / or - in certain cases - the right to limit the processing of your personal data.
d. In certain cases: the right to have your personal data erased ('right to be forgotten').
e. The right to obtain your personal data in a structured, commonly used and machine-readable form and to transfer that data to another person.

For more information about these rights and when you can exercise them: see Articles 15 to 20 of the General Data Protection Regulation.

You can exercise your rights by contacting us at the email address or phone number listed at the beginning of the privacy statement.

Amendments

Sometimes something can change in the personal data we process or the applicable regulations. In that case, we can adjust this privacy statement. In case of major changes, we will post a notification on the website and notify you of the change by e-mail.

May 2018